FAQ

Currently, all orders are fulfilled by [COURIER COMPANY NAME]. We will update you with your tracking number via email; you may also find your shipment tracking details via your SINARAN WANITA account on our online store. Once your order has been shipped out of our warehouse, you may track your parcel on the respective courier service’s website for the status of your parcel. To track your parcels, click on the following link: [COURIER COMPANY TRACKING URL]. Orders should be received within 7 working days after payment has been confirmed. Do note that certain items may not be deliverable within the specified delivery time frame due to stock unavailability.

Changing Your Order

Orders cannot be changed once they have been placed. Please contact our customer service if you require any assistance with your order at [CONTACT EMAIL].

Contacting Customer Service

Our Customer Service team is happy to assist with questions you have about SINARAN WANITA and our products.

  • Contact us by sending an email to [CONTACT EMAIL]. One of our Customer Service team members will get in touch with you within 48 hours (excluding weekends & public holidays)

Payment Options

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • UnionPay
  • Online Banking
  • BoostPay

SINARAN WANITA Coupons and Promotion Codes
SINARAN WANITA coupons and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the “Promo or Coupon Code” field on the left side of the cart, under the list of items being ordered. Make sure to hit the “Apply” button to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

We are not able to re-apply coupons once orders are placed. We do want you to enjoy your discount at SINARAN WANITA and hope that you’ll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up to our newsletter.

** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a “Details” link next to it that will list any applicable exclusions for your convenience. **

Usually, if a coupon code is not working, it’s been entered incorrectly or has expired. Please check your coupon code for the following:

  1. Coupon codes are often case sensitive, so be sure to enter them in the proper case. Also, double-check to ensure you typed the numbers and letters in the correct order.
  2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
  3. Your coupon code may have expired. If the coupon code has expired, you’ll receive an “Expired Promo Code” error message under the coupon and promo code box.
  4. Some coupon codes are valid only on specific items and will not work with non-qualifying items. You can check coupon or promotional exclusions with the “Details” link once the coupon is applied in your cart.

Product Warranty

If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 7 days with receipt or proof of purchase to be sent over to [CONTACT EMAIL]. If you do not have a receipt/proof of purchase and/or it is past the 7-day window, we cannot replace your item, but we would love to help you find a new item.

Online Returns Instruction

If you wish to return your unused and unworn items within 7 days of the received date, the refund amount will be credited back as store credit (no refunds In cash are allowed). The items returned must have had been purchased from https://sinaranwanita.com.

Replacement Parts

We do not currently replace parts. If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 7 days with receipt or proof of purchase. If you do not have a receipt/proof of purchase and/or it is past the 7-day window, we cannot replace your item, but we would love to help you find a new item.

Reporting Counterfeit Or Fake Products

If you are unsure if a product you have seen or purchased is counterfeit, please contact us. Please have a picture of the product in question available. You can also visit https://sinaranwanita.com for pictures of our products

Shipping Methods, Rates & Delivery Estimates

We usually deliver within 5-7 working days within Malaysia. Should there be an off-chance of a significant shipping delay, we will contact you personally with a shipping delay notice.

Shipping Damage

If you feel an item purchased at https://sinaranwanita.com was damaged during shipping, please contact Customer Service – [CONTACT EMAIL]  or contact us [CONTACT/CONTACT PERSON TEL]  for an exchange or refund within 7 days of arrival.

     
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Hubungi

enquiry@hive-asia.com

+603-7803 9933

6, Jalan PLU 3/46, Sunway Damansara Technology Park, 47810 PJ, Selangor