Return & Cancellation Policy

Return Policy

If you wish to return your unworn or unopened items, you may do so within 7 days of the received date with a valid receipt for a refund in store credit. The items returned must have had been purchased from

Return shipping is borne by the customer and the items must be in resalable condition – unopened, unworn, with tags still attached, along with the proof of purchase.

For any refunds or exchanges, please first send an email to [email address] with your order number before returning your order.


Operation Hours:

Monday-Friday: 9am-6pm
Saturday, Sunday & public holidays: Closed


After emailing our customer representative, you may return your order to the following.

[Company Address]

Tel:  [Company/Contact Person Tel]



Promotional Discounts: Subject to Hive Marketing Sdn Bhd return policy, all merchandise purchased with a promotional discount will not be exchanged or refundable.

Free items cannot be refunded or exchanged for another item.

Sales & Promotional items are non-exchangeable and non-refundable.

Only refunds in store credit are allowed for full-priced items. (No Cash Refunds Allowed).

A processing fee of RM5 (RM6 for Sabah & Sarawak) will be charged for each returned item. For example, if the returned item costs RM150, you will receive a store credit of RM145.

* Sales items may have slight defects/ colour discrepancies / size discrepancies, and these are strictly not returnable.


Hive Marketing Sdn Bhd reserves the right to change this Return Policy at any time.d

Cancellation Policy

On demand orders can be cancelled by 12pm one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting [email protected] (Mon – Fri, 10.00am – 6.00pm)

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[email protected]

+603-7803 9933

6, Jalan PLU 3/46, Sunway Damansara Technology Park, 47810 PJ, Selangor